McClellands Contracting and Roofing LLC
Privacy Policy

McClellands Contracting and Roofing LLC – 2 Industrial Park Dr, Oakdale, PA 15071 (USA)

Last Updated: 02/11/2026

This document governs the privacy policy of our Website, www.mcclellandsroofing.com, and our general business practices, including our SMS/text messaging program. We recognize that privacy and confidentiality are important to our clients. This page describes in detail the privacy practices that apply for all of our web, contracting, marketing, and messaging services.

Definitions

“Non-Personal Information” (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser.

“Personally Identifiable Information” (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your name, address, phone number, email address, credit card information, project details, and other related information that you provide to us.

Our Commitment to Your Privacy

McClellands Contracting and Roofing LLC is committed to the security and privacy of all our customers. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable online and offline experience.

SMS/Text Messaging Privacy Policy

McClellands Contracting and Roofing LLC offers an SMS/MMS messaging program to communicate with customers regarding their contracting and roofing projects. This section describes our privacy practices as they relate specifically to our text messaging program.

Description of SMS Service

When you opt in to our SMS program, you may receive text messages (SMS/MMS) related to: responses to quote or estimate requests, appointment scheduling and confirmations, project updates and status notifications, service reminders and follow-ups, questions about our services and pricing, and feedback requests. You can expect to receive approximately 5–10 messages per month based on your project needs. Message frequency may vary.

SMS Consent

By providing your mobile phone number and submitting a form on our Website, or by otherwise opting in to our messaging program, you consent to receive text messages from McClellands Contracting and Roofing LLC at the mobile number you provided. Consent is not a condition of purchase. Message and data rates may apply. Please contact your wireless provider for details about your text plan or data plan.

SMS Opt-Out

You can cancel the SMS service at any time. Simply reply STOP to any text message you receive from us. After you send STOP, we will send you a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text START, and we will start sending SMS messages to you again.

SMS Help

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at www.mcclellandsroofing.com or by calling our office at the number listed on our website.

Carrier Disclaimer

Carriers (such as AT&T, Verizon, and T-Mobile) are not liable for delayed or undelivered messages.

Zero Tolerance for Third-Party Sharing of SMS Data

We do not share, sell, rent, or disclose mobile phone numbers, SMS opt-in data, or messaging consent with any third parties or affiliates for marketing or promotional purposes. This is a strict policy with zero exceptions for marketing use.

We may share mobile information with trusted subcontractors strictly for operational support services (e.g., customer support or on-site coordination), but never for marketing purposes. All other use case categories explicitly exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information We Collect

We collect personal information when you register to request information about our services, buy products, schedule an appointment, request a quote, sign a contract, submit a form on our website, opt in to our SMS program, or otherwise voluntarily provide such information.

1. Voluntary Information

This includes the following categories:

Personal Contact Information: Name, address, email, and phone number (including mobile number).
Project Details: Project specifications, budget preferences, and property photos.
Topics of Interest & Industry Information.
SMS Opt-In Records: When you opt in to receive text messages from us, we collect your mobile phone number, the date and method of opt-in, and your messaging consent.

2. Audio/Video Records (Important Notice)

Please be aware that all telephone calls and in-person appointments with our representatives may be recorded for quality assurance, internal training, and dispute resolution purposes. By scheduling a visit or continuing a call, you consent to this recording in accordance with Pennsylvania state law.

3. Computer Information (NPI)

When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website.

Cookies: We use Cookies to identify the areas of our Website that you have visited and to personalize the content that you see. You may disable Cookies in your browser, but some features may not function properly. We never place PII in Cookies.

Automatic Information: We record information such as URL, IP address, browser type, language, and date/time of request to analyze trends and improve our Website.

4. Methods of Data Collection

We collect personal data through the following methods: website contact forms and quote request forms, phone calls and in-person consultations, SMS/text message opt-in (via website forms or verbal consent), email correspondence, cookies and automatic website tracking (non-personal information only), and third-party integrations such as our CRM and messaging platforms.

Third-Party Analytics

Google Ad and Content Network: Google uses cookies (DART cookie) to serve ads based on your visits to this and other sites. You may opt out at: https://www.google.com/policies/technologies/ads

Google Analytics: We use Google Analytics to collect non-personal data (IP address, usage frequency) to improve our site. This data is not combined with PII. You can prevent Google Analytics from recognizing you by disabling cookies or using the opt-out tool: https://tools.google.com/dlpage/gaoptout

How Information Is Used

We use the information we receive from you as follows:

Providing Requested Services: To provide estimates, complete contracting projects, and communicate with you about technical issues or service updates.
SMS Communications: To send text messages related to your project, including appointment reminders, quotes, scheduling, project updates, follow-ups, and feedback requests, as described in the SMS/Text Messaging Privacy Policy section above.
Internal Training: To improve our customer service through internal review of interactions (including audio/video records mentioned above).
Website Improvement: To operate and improve our marketing technologies and website functionality.
Other Communications: To send website alerts, promotional information, or offers (unless you have opted out).

How We Store and Protect Your Information

We use industry-standard encryption and authentication tools (secure routers, firewalls, SSL) to protect the security of your PII. Your personal data is stored in secure systems with restricted access. We retain your information only for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. However, no transmission over the Internet is 100% secure. You assume the sole risk of transmitting your information as it relates to the use of this Website. It is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services. Please notify us immediately of any unauthorized use of your account or any other security breach.

Sharing of Information

We do not sell, rent, or otherwise provide your PII to third parties for marketing purposes. We will never share your personal information with third parties for marketing purposes. However, we may share information in the following specific circumstances:

Service Facilitation: We may share details with trusted subcontractors strictly to perform the work you contracted (e.g., specialized labor, material delivery).
Financing & Referrals: If you inquire about financing, budget options, or specific banking partners, we may share your contact details with those trusted lending institutions solely to facilitate the introduction or application process you requested.
Messaging Platform: We use Hatch as our business messaging platform to facilitate SMS communications. Hatch processes messages on our behalf but does not use your data for their own marketing purposes.
Data Aggregation: We may use Non-Personal Information for data aggregation purposes. Any such data would not contain PII.
Legally Required Releases: We may disclose PII if required by subpoena, law, or legal process; to assist law enforcement; to enforce our Legal Terms; or to protect the safety of our company, Users, employees, and property.
Successors: If our business is acquired or merges, we retain the right to transfer your PII to the new business under the terms of this policy.

Important SMS Data Restriction: Notwithstanding the above, we will never share mobile phone numbers, SMS/MMS opt-in data, or messaging consent with any third party for marketing or promotional purposes. This restriction applies to all categories of third-party sharing listed above.

Third-Party Websites

Our Website may contain links to other websites (e.g., financing applications, manufacturer warranties). You understand that these websites are not under our control and are not subject to our Privacy Policy. We are not responsible for the privacy practices of these external sites. You acknowledge that your use of these other websites is solely at your own risk.

Your Rights and Choices

Changing Your Information: You may change, correct, verify, or request removal of your PII at any time by contacting us using the information at the top of this document.
Opting Out of SMS: Reply STOP to any text message to immediately unsubscribe from our SMS program.
Opting Out of Promotional Emails: You can opt out of promotional emails by following the unsubscribe link in any email or by contacting us directly.
Opting Out of Third-Party Disclosures: You can opt out of future unaffiliated third-party disclosures (subject to the legal and service exceptions listed above).
“Do Not Track”: Our website does not currently respond to “Do Not Track” browser signals.

Protecting Your Child’s Privacy

We follow the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect PII from children under 18. If you are a parent and believe your child is using our Website or has opted into our SMS program, please contact us immediately for data removal.

Limitation of Liability

In no event shall McClellands Contracting and Roofing LLC be liable for any direct, indirect, special, consequential, or monetary damages in connection with your use of materials posted on this site, connectivity to or from this site to any other site, or the delivery or non-delivery of SMS/MMS messages. We provide our SMS services on an “as-is” basis without any warranties of any kind, express or implied.

Changes to Our Privacy Policy

We reserve the right to change this privacy policy at any time. We will post changes on our website. Your continued use of our website, scheduling of appointments, participation in our SMS program, or purchasing of services after any change constitutes your acceptance of such change.

Contact Us

If you have any questions about our Privacy Policy, our SMS messaging practices, or wish to exercise any of your rights described above, please contact us:

McClellands Contracting and Roofing LLC
2 Industrial Park Dr
Oakdale, PA 15071
Website: www.mcclellandsroofing.com

McClellands Contracting and Roofing LLCPrivacy Policy